bounced emails

Mautic has a feature where not only is a bounced email added to the bounced-emails segment, it also has a Bounced Flag, that has to be reset for you to email a user again. You can remove it one by one for each user, however if you have hundreds of thousands of users, you will need a more efficient way.

Here is that way

Log into your Mautic Server

Log into your Webmin Server

Click Servers

Click MariaDB Database Server

Select the Database

Click the Execute SQL button at the bottom

Execute:
DELETE FROM lead_donotcontact WHERE reason = 2

The flag will be reset

Back in Mautic..

Go into Contacts

In the Filter box enter in:
segment:bounced-emails

Press Enter

Select All contacts and remove them from the segment (DO NOT DELETE THEM)

and you can now email them again….